WHO Launches New Search Feature for Questions on COVID-19


The World Health Organisation, WHO has launched its anticipated COVID-19 information website as well as new search experience for Coronavirus queries.

In a press release by the agency, it stated that its COVID-19 webpage now features an enhanced natural language processing search bar, which understands questions posed in everyday language and more accurately delivers answers to those queries.

According to WHO, the new search on the page finds the most accurate information related to that question from WHO’s website.

Explaining how it works, Christopher Strebel, manager of Digital Content Experience at WHO, said the natural language search allows people to better target the information they are looking for and get the most relevant information available on COVID-19.

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He cited for example, if somebody types “what are the symptoms of COVID-19?”, it will search across different parts of WHO’s website that provide information on symptoms to provide the most relevant answer in plain language.

Millions of people worldwide turn to WHO every day for accurate information about the coronavirus. This new feature helps WHO to deliver tailored answers so people can make informed decisions for themselves and their families.

The feature was developed in collaboration with Yext, as a part of the WHO Technology for COVID-19 Initiative, a pro-bono collaboration of technology companies brought together by WHO specifically to fight the COVID-19 pandemic.


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