In recognition of her numerous contributions to the University of Lagos (UNILAG) in the area of customer service and capacity building in Pharmacy, Prof. (Mrs ) Cecilia Ihuoma Igwilo, West Africa’s first female Professor of Pharmacy, was on 10 October 2019, conferred with Outstanding Service Award as the first officer of the quality Assurance and SERVICOM unit of UNILAG from 2006 -2012.
The award was presented to her during the International Customer Service Week, held at the JF Ade Ajayi Auditorium, University of Lagos on 9 and 10 October 2019.
In attendance at the occasion, were other eminent awardees like Professor G.O. Otinwa, director, quality assurance, SERVICOM unit; Professor L .O. Chukwu, director of academics, planning unit, Professor Solomon Okunuga, registrar, Joint University Preparatory Examination Board (JUPEB).
Receiving the award, Prof. Igwilo said students are the biggest customers in the great university, therefore they must be treated well, adding that they must be appreciated for their patronage by giving them accurate service.
She noted that they should not be taken advantage of, especially the young ones that just got into the university; their scripts must be released at the appropriate time in order for them to know if they are succeeding or not.
During the event, the JUPEB registrar spoke on the essence of magic of service, defining what service means he said, nothing is accomplished if there is no service or if service breaks down.
“We all receive service everyday in one form or the other, services are in grades and so it will be imperative to know that all services cannot be put inside one basket,” He added.
Explaining what the magic of service means, Prof. Okunnuga, said one of the magic of service is to be customer focused, adding that in the process of providing service in the university, we put students’ success as our primary focus, then we will always look for a way to meet the students with good service.
“In a magic of service, customer satisfaction is the overriding factor”. He said